Shami's Blog

Sysadmin, Because Even Developers Need Heroes

System Administrators Must Never Think, They Must Troubleshoot


A few weeks ago we switched one of our clients to use a hosted anti-SPAM/anti-virus solution. Everything was fine before that, but ever since we did so I started getting delays in the initial welcome message the mail server gave. I thought (And that’s where I went wrong) that it might have been caused by the provider, sending the messages in bursts.

Yesterday I got sick of all the warning messages I got from the monitoring server and decided to do something about it. The customer care people pointed me to a page waaaaaaaaaaaaaaaay deep inside their interface to see how much traffic is passing, only to see that the server is getting much less traffic than it can handle.

Anyways, a short session of troubleshooting leaded me to the cause. So my advice to you, troubleshoot, never think.

About Me

Dev gone Ops gone DevOps. Any views expressed on this blog are mine alone and do not necessarily reflect the views of my employer.

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